4 Practices to Enhance Your Order Fulfilment Process |
Posted: August 11, 2020 |
Customers are the center of business. They keep your company going. That is why you have to provide them only the best services—those that meet their needs and expectations and surpass what your competitors are offering. Once a customer has ordered your product, it means they are convinced that they will get the value they are looking for. The next step you should take very seriously is delivering the orders. How you handle order fulfilment can determine of you will create loyal customers or lose clients. The best way to ensure a flawless order fulfilment process is to hire a 3PL warehouse in the USA. To gauge whether your order fulfilment process is excellent, below are four standards that you can measure yourself by:
Delivering the wrong item lowers customer confidence in your brand. Remember that one unhappy customer will demean your brand to other potential ones, and there is no telling when the cycle of your bad company image will end. Having a rigorous process to check whether orders are correct and delivered in the right quantity is crucial. You should also check that items are undamaged and of high quality. Delivering accurate products will not only help your brand. It will also save you the costs you incur on return goods. Warehousing companies have the expertise to ensure that your orders are accurate. They have invested in automated systems that ensure that deliveries are exactly as ordered. Another common issue that brings about order inaccuracies is when some orders come with freebies or offers like ‘buy two get one free.’ Some companies make a mistake of not including the freebies when they are processing orders. Some systems also charge erroneously for freebies. Avoid these order fulfilment errors by having vigorous checks in place.
If you want to awe your customers, offer fast and free delivery services. According to a survey of 247 people, 93% preferred free shipping to discounts or bonuses. If you haven’t started making free shipments because of financial constraints, you can start small. For example, offer to deliver goods which exceed a certain value for free. For free delivery to work, you can first determine where you need to cut unnecessary costs. Secondly, use a shipment provider. That means you have to locate your goods close enough to where your customers are to cut on travel costs. Thirdly, you can come up with a loyalty program where you offer free shipping to members who meet a particular threshold. Some customers would rather pay for speedy deliveries but if you can combine both speed and cost-efficiency, you would be in a better place.
The ordering process needs to be very transparent. Make your client aware of any extra cost that they should be prepared for. Customer hates having to pay for hidden costs, and impromptu costs can make your brand appear untrustworthy. Cost should also be accurate to prevent confusion. If there are discounts on offer, they should be automatically factored into the price to avoid disappointing customers who bought your product because of discount offers.
You should have systems in place to track order deliveries while keeping the customer informed. Tracking helps both you and your customer. First, it ensures that you confirm that goods were received because some customers may claim that goods were not delivered. Secondly, if there is any problem with the shipment, you can inform your customers real-time. Conclusion Have you been having an efficient order fulfilment process? If not, implement the above practices for better results. If you are overwhelmed with the process of delivering orders to customers, outsource order fulfilment for a more seamless procedure.
|
||||||||||||||
|